Frequently Asked Questions

Everything you need to know about shopping with Nekoto Books.

How long does shipping take for my order?

Standard shipping typically takes 3-7 business days for domestic orders. International shipping can take between 10-21 business days depending on your location and customs processing.

What is your return policy for apparel?

We offer a 30-day return window for all unworn and unwashed clothing items. Please ensure that all original tags are still attached to be eligible for a full refund.

How do I determine the right size for me?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar item you already own for the best fit.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are your materials sustainably sourced?

Yes, Nekoto Books is committed to ethical fashion. We use organic cotton and recycled polyester in over 80% of our collections to minimize our environmental footprint.

Can I track my order once it has been shipped?

Absolutely. Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress.